Privacy Policy

Effective Date: May 11, 2026

Introduction

smooth-mend ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact information (email address, postal address)
• Financial information relevant to retirement planning services
• Communication preferences
• Information submitted through forms on our website

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our retirement planning services
• Respond to your inquiries and fulfill your requests
• Send you technical notices, updates, and administrative messages
• Communicate with you about services, offers, and events
• Comply with legal obligations and protect our rights

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist in our operations
• Professional advisors when necessary for providing our services
• Law enforcement or regulatory agencies when required by law

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of marketing communications

Cookies

Our website uses cookies to enhance your browsing experience. You can control cookie preferences through your browser settings. For more information, see our Cookies Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the effective date.

Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: [email protected]
Address: Level 12, 45 Clarence Street, Sydney NSW 2000, Australia